ICT&health International on LinkedIn: How should healthcare entities prepare for major IT outages? | ICT&health… (2024)

Healthcare recovering from CrowdStrike outage - Healthcare IT news Title: Healthcare Recovering from CrowdStrike Outage#Impact of CrowdStrike Outage on Healthcare OrganizationsThe recent CrowdStrike outage had a significant impact on healthcare organizations, causing disruptions in their IT systems and potentially compromising patient data security. #Challenges Faced by Healthcare IT TeamsHealthcare IT teams faced numerous challenges during the outage, including difficulties in accessing critical systems, ensuring data integrity, and maintaining patient confidentiality.#Lessons Learned from the IncidentThe outage served as a wake-up call for healthcare organizations to reevaluate their cybersecurity strategies and implement robust backup plans to prevent similar incidents in the future.#Importance of Cybersecurity in HealthcareCybersecurity is crucial in healthcare to protect sensitive patient information and maintain the trust ofai.mediformatica.com#crowdstrike #health #outage #healthcare #microsoft #providers #news #acce #healthcareit #itoutage #electronichealthrecords #globalitoutage #digitalhealth #healthit #healthtech #healthcaretechnology@MediFormatica (https://buff.ly/3Sju5vt)

2

𝐓𝐡𝐞 $𝟏𝟎 𝐁𝐢𝐥𝐥𝐢𝐨𝐧 𝐌𝐢𝐬𝐭𝐚𝐤𝐞: 𝐇𝐨𝐰 𝐚 𝐒𝐢𝐧𝐠𝐥𝐞 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐔𝐩𝐝𝐚𝐭𝐞 𝐏𝐚𝐫𝐚𝐥𝐲𝐳𝐞𝐝 𝐆𝐥𝐨𝐛𝐚𝐥 𝐇𝐞𝐚𝐥𝐭𝐡𝐜𝐚𝐫𝐞A recent global IT outage has sent shockwaves through the healthcare industry, highlighting the fragility of our digital infrastructure. Here's what you need to know:🔹 Root Cause: A faulty software update from cybersecurity company CrowdStrike affected Microsoft systems worldwide.🔹 Widespread Impact: Hospitals, clinics, and health systems across the globe experienced EHR outages, forcing cancellations of non-emergency procedures.🔹 Beyond Healthcare: The outage also affected 911 call centers, banks, airlines, and media companies.🔹 Major Players Affected: Mass General Brigham, Kaiser Permanente, and Epic systems were among those impacted.🔹 Ripple Effect: The incident demonstrates how a single third-party vendor issue can disrupt entire industries.🔹 Recovery Efforts: Health systems activated emergency protocols, with IT teams working around the clock to restore services.Key Takeaway: This event underscores the critical need for robust contingency plans and diversified IT infrastructure in healthcare.As we increasingly rely on digital systems, how can organizations better prepare for and mitigate the risks of such large-scale outages?#HealthcareTech #CyberSecurity #ITOutage #DigitalResilience

21

7 Comments

Change Healthcare: "PARTNERS AND PROVIDERS DO NOT NEED TO TAKE ACTION" to restore claims and ERA connectivity. That quote is directly from this morning's Change Healthcare status update : https://lnkd.in/gJn2uDCc. I would love to hear what providers have to say about that directive... Change has also published a solution-based status page on which it currently reports that 109 of 136 solutions (80%) are still experiencing a "Major Outage": https://lnkd.in/g7uWisGW. It's been 36 days.Estimated restoration timelines have been set for 11 products through the week of 4/8. Change does "not yet have line of sight" on when all other products will be restored: https://lnkd.in/g6KfmDv3. Did I mention it's been 36 days?Don't get me wrong - I'm rooting for a swift (and secure!) recovery for Change. The industry needs it (or something like it). I just think it's important we all realize that WE STILL HAVE A VERY LONG ROAD TO RECOVERY.#Healthcare #HealthcareFinance #CyberSecurity #CyberAttack #ChangeHealthcare #RevenueCycleFor a comprehensive recap of updates through 3/22, please refer to my prior post: https://lnkd.in/gG2Aaiu8

3

🚨 Important Health IT Update 🚨Shadowbox, Inc. remains unaffected by today's IT outage caused by a CrowdStrike software update, but we recognize the impact on our customers and partners. This disruption is affecting communication, scheduling, check-in, and billing systems in healthcare and has impacted various other sectors in multiple ways. We stand ready to support our healthcare community during this challenging time.#Healthcare #ITOutage #CrowdStrike

9

As a part of our commitment to LTC, senior care, and assisted living healthcare facilities, we have developed a comprehensive technology scorecard assessment. This assessment provides a meticulous review of your facility's technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:1. Secure Communications2. Internet Access options3. WiFi coverage, security and guest access4. Revenue Generating Telco and Internet options5. Phone system requirements and 911 compliance6. Emergency Notifications and Paging7. Security (physical, video and Network / Cyber)8. Medical Device Security9. Disaster Recovery and Business Continuity10. Nurse CallWe can help you navigate your current infrastructure, identify areas of risk and strategically plan your IT budgets. Our specialized telecommunications services and technology scorecard assessment can support your organization's commitment to providing superior resident care.Learn more. https://hubs.ly/Q02jSCK30#BetterConnected #EmergencyManagementSystem #SeniorCare #InformaCast #AssistedLiving #HealthcareFacilities #Telecommunications

5

Telecommunications is a strategy that should align with your business's objectives.

As a part of our commitment to LTC, senior care, and assisted living healthcare facilities, we have developed a comprehensive technology scorecard assessment. This assessment provides a meticulous review of your facility's technology and communications systems, allowing us to identify opportunities for improvement and growth in areas like:1. Secure Communications2. Internet Access options3. WiFi coverage, security and guest access4. Revenue Generating Telco and Internet options5. Phone system requirements and 911 compliance6. Emergency Notifications and Paging7. Security (physical, video and Network / Cyber)8. Medical Device Security9. Disaster Recovery and Business Continuity10. Nurse CallWe can help you navigate your current infrastructure, identify areas of risk and strategically plan your IT budgets. Our specialized telecommunications services and technology scorecard assessment can support your organization's commitment to providing superior resident care.Learn more. https://hubs.ly/Q02jSBP-0#BetterConnected #EmergencyManagementSystem #SeniorCare #InformaCast #AssistedLiving #HealthcareFacilities #Telecommunications

3

Aton's Aid to Navigate Series Episode 406: Open SystemsIn this week's Aid to Navigate episode, we're exploring the critical role SASE (Secure Access Service Edge) plays in healthcare.Protecting sensitive patient information and ensuring compliance with regulations like HIPAA is a top priority, and Open Systems' SASE solution is leading the charge.Discover how Open Systems simplifies network management, enhances security with Zero Trust principles, and provides the scalability needed to support telemedicine and remote work. With their customer-focused approach and 24/7 support from Mission Control, Open Systems is more than just a technology provider—they're a true service partner.Watch now to learn how their SASE solution can transform your healthcare organization and ensure you’re delivering quality care.Reach out to me Aton Technology Brokers, LLC, along with my friends; Peter Talmage, Ryan Good, Roman Jeitziner, Pascal Keller, Katlyn Taylor, Mike Meltz, and Chris Stevens to see how we can help you.Don't forget to like, comment, and repost! Let's spread the word together. Until next time, stay connected and stay ahead. 👊As always, thank you to Telarus and G.R. Heryford for all your continued support.#ai #technology #technologysolutions #future #futureofai #ucaas #ccaas #cybersecurity #mobility #voice #voip #aidtonavigate #network #BigData #DigitalTransformation

20

3 Comments

The rapid digitization of healthcare has revolutionized patient care but also introduced heightened data security risks. Discover how a trusted Managed Services Provider (MSP) can offer modern device management, comprehensive device lifecycle services, and Zero Trust frameworks, ensuring compliance without sacrificing usability. Learn how Compucom’s partnership with Cisco Duo enhances security with seamless multi-factor authentication, empowering healthcare providers to focus on what matters most: patient well-being.#HIMSS2024 #HIMSS24 #healthcaretech #patientcare #healthcare #security

30

Faulty CrowdStrike update causes widespread Windows outages.A defective software update from CrowdStrike is causing major disruptions around the world, WIRED reports. Security researcher Kevin Beaumont says the CrowdStrike update contained an improperly formatted file that caused Windows systems to crash. The update involved CrowdStrike's Falcon Sensor product, which is part of their security suite. CrowdStrike CEO George Kurtz emphasized, "This is not a security incident or cyberattack. The issue has been identified, isolated and a fix has been deployed." CNN quotes cybersecurity expert Troy Hunt as saying "this will be the largest IT outage in history."ABC News reports that the incident disrupted airlines, banks, hospitals, government entities, and countless businesses. American Airlines, United, Delta, and Allegiant Air grounded all flights this morning, with around 1,500 flights canceled so far. CNN says Charlotte Douglas International Airport in North Carolina and New York's JFK International Airport have both told passengers to stay home until they've confirmed their flight with the airline. The outage is also causing issues at Ryanair, Spirit, Sun Country Airlines, Frontier, Lufthansa, Virgin Australia, Qantas, and others.Sky News says the outage has disrupted most GP practices in England, with thousands of surgeries affected "after the widely-used EMIS appointment and patient record system went down." NHS England stated, "The NHS has long-standing measures in place to manage the disruption, including using paper patient records and handwritten prescriptions, and the usual phone systems to contact your GP. There is currently no known impact on 999 or emergency services, so people should use these services as they usually would. Patients should attend appointments unless told otherwise."The AP reports that Mass General Brigham in Boston has canceled all non-urgent visits today, though its emergency rooms remain open. The health system stated, "[W]e are not able to access our clinical systems, including patient health records and scheduling."

2